Before your Installation
Firstly we will need some form of survey of your property to work out the best place for the charger to be located so that it’s convenient to you but can also be easily connected to the power supply.
This can be done by:-
You send us a video walkthrough as per the example click here to watch it.
A video call where we will run through it with you
Send us the following pictures:-
A photo of your off street parking (E.g. Driveway or garage)
A photo of your fuse board(s)/consumer unit within the property, including the garage if applicable – see example below
A photo of your electric meter with all cables and fuses visible – see example below
A photo of your gas/water bonding (A green/yellow cable that runs from the fuse board to the stop tap of the incoming gas and incoming water with a clamp, see below example) – see example below
A simple diagram of your property layout, showing the fuse board location, water bonding & gas meter and where you would like the charge point fitted- see example below
New style electric meter
Gas Meter bonding
Incoming water Tap
Old style electric meter
Simple floorplan- this can be hand drawn
On the Day
Whilst our installers are on site they will need somewhere safe to park, use of a power socket and access to welfare facilities (i.e. a toilet, handwashing facilities. etc) The install should take about 3 hours and our installers will test the system before they leave.
Our team will do their best to leave your property as clean and tidy as possible but please bear in mind that, due to the nature of the drilling required, there may be a small amount of dust created.
After the Installation
Our chargers come with a 1 year full warranty and a 3 year parts warranty.
We will notify all the relevant bodies of the installation and send you a certificate for the installations for your records.
If there is a problem with the charger you need to let us know as soon as possible by calling on 01635 529090 or emailing [email protected] . We will need to know the serial number of the charger, the date of installation and a brief explanation of the fault. One of our technicians will then contact you to get further details and, if necessary, arrange a call out.
It is important that no-one tries to install, modify or repair the charger other than one of our approved technicians as this will void the warranty.
What Does It Cost?
GHE’s standard charger package includes:
3 hour installation slot.
Fitting of a charging socket on a brick or plaster wall, or to another suitable permanent structure.
Up to 10 metres of cable, run and neatly clipped to the wall between the distribution board and the charging socket.
The fitting and testing of electrical connections and protections required for the charging socket.
Additional Costs that may arise:
£50/hour plus materials over and above the 3 hour standard slot.
Extra cable length above 10 metres will be charged at £10 per metre.
If the cable needs to run under floorboards or ceilings you may incur additional costs. If this is the case please send us images of the installation area first.
If your current electrical installation does not meet the required legal standard we are legally required to fit any or all of the following extras:
New 1 Way Board: £55.00 fitted.
Henley block: £20.00 fitted.
Gas, water or earth bonding: £60 per metre up to 5m and £10p/m thereafter.
Earth rod £50.00 fitted (under new 18th edition legislation)
Aborted visits: £100 – £200.
Non-Warranty Call out: £100 – £200
Cancelled appointments with only 24 hours’ notice £50
The Small Print
The OLEV Grant
Our standard OLEV rate does not apply to installs in blocks of flats. These installations will be subject to a site survey and may fall outside of our standard install price.
If you have previously received an OLEV grant GHE will be within our rights to withdraw this funding from the cost of your installation.
Limitation of Liability
No liability of any nature shall be incurred or accepted by GHE Solar Ltd for any loss, costs or damage caused by any use and/or misuse of our products, except when caused by our negligence.